FAQ

Orders

How long does handling take?

Handling time is 1-3 business days, Monday through Friday, excluding holidays. The order cut-off is 2:00 PM Eastern. Orders placed after 2:00 PM Eastern start handling the next business day.

Can an order be changed?

Write to hello@oliverbakos.com as soon as you can. If handling has not started, we will try to help with an address change, an item change, or a cancellation.

Shipping

What does shipping cost?

We ship to addresses in the United States. Priority Tracked Shipping is a flat rate of $4.99. There is no free-shipping threshold.

How long is transit?

Transit time is 5-10 business days after the order ships, Monday through Friday.

How long from order to delivery?

Combined handling and transit is typically 6-13 business days from order to delivery.

Those windows are estimates and can move because of carrier volume, weather, or other delays outside our control.

Where is tracking?

When the order ships, tracking is sent to the email used at checkout. Movement can take 24-72 hours to appear after the carrier receives the package.

Returns

How long do I have to return something?

Oliver Bakos accepts returns for both defective and non-defective products. The return window is 30 days after delivery. Returns are by mail only. Items must be in new condition only: unworn or unused, with tags, in the original packaging, and with proof of purchase.

Who pays for the return label?

Who pays depends on the reason:

  • If you are not satisfied (change of mind, size, color, or any other non-defective return): the customer is responsible for the return shipping label.
  • If the item is broken, damaged, defective, or incorrect: we are responsible for the return shipping label.

There is no restocking fee on eligible returns. We do not accept exchanges.

When does the refund go out?

Approved refunds are sent to the original payment method within 10 days after we receive and inspect the return.

Payments

Payment methods shown at checkout may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

What you see can change with location, device, and checkout. Payments are processed securely, and Oliver Bakos does not store full card numbers.

Contact

Email: hello@oliverbakos.com
Phone Number: 786-220-2789
Contact Form: Click Here

Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST

Oliver Bakos is operated by F1 Group LLC.