Refund policy
Return Window
Oliver Bakos takes returns on both defective and non-defective items. A return has to be requested within 30 days after delivery. Returns are by mail only. Contact us before you mail anything so the package can be tied to the right order and you receive mail-in instructions.
New Condition
Items must come back in new condition only: unworn or unused, in the condition they arrived, tags attached, original packaging included, and with the receipt or another proof of purchase.
How To Start
Email hello@oliverbakos.com with the order number, the checkout email, and the item you want to send back. If the return is accepted, mail-in instructions follow. Packages that arrive without a request first are not accepted.
Return Shipping
Returns are by mail. Who pays depends on the reason:
- If you are not satisfied (change of mind, size, color, or any other non-defective return): the customer is responsible for the return shipping label.
- If the item is broken, damaged, defective, or incorrect: we are responsible for the return shipping label.
A trackable shipping method is recommended.
Restocking Fee
There is no restocking fee on eligible returns.
Exchanges
We do not accept exchanges. For a different item, return the eligible piece for a refund and place a separate order.
Refund Processing Time
You will hear from us after the return is received and inspected. If it is approved, the refund is issued to the original payment method within 10 days. A bank or card issuer may take longer to post the credit. If more than 15 days have passed since approval, write to hello@oliverbakos.com.
Contact Us:
Email: hello@oliverbakos.com
Phone Number: 786-220-2789
Contact Form: Click Here
Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST
Oliver Bakos is operated by F1 Group LLC.